![]() Gazelle tends to be slower to sell more recent smartphones on its website, but if you choose to buy something, the experience is pretty fantastic. Good: Seamless buying experience with plenty of choices, all phones come with a charger and are guaranteed to work, 30-day money-back return policy.īad: Doesn't sell every type of phone and can be more expensive than person-to-person marketplaces. ![]() All listings must have good-quality photos that clearly show any damage, and the quality (fair/good/excellent) should match the photos.įinally, Swappa's prices tend to be lower than many curated services, and because Swappa lists the sale history of phones of the same type, you're likely to get a fair price for the phone in the current market. All listings are verified by a human, who ensures that the IMEI is valid and can be activated. Swappa does not physically inspect devices, but it does a few things to ensure the buyer is getting what they pay for. And because Swappa uses PayPal, all listings are protected, so if a device doesn't arrive as advertised, buyers have recourse to get their money back. Plus, the shipping cost is included in the price of the listing, which should prevent post-sale price gouging. ![]() Why is a buyer fee better for both buyers and sellers? Because it encourages sellers to list their products on Swappa, adding inventory to a service that relies heavily on participation. Most will pay $20 or under for the privilege, though, which isn't bad at all, and all payments are made over PayPal, which is incredibly convenient and secure. Swappa works on a set fee structure that's very different from most other platforms, and this is important: the buyer pays the fee. Good: Plenty of listings with clear quality guidelines and good prices, great customer service, low fees, and shipping cost is included in the listing.īad: No inherent warranty or guaranteed accessories. If you're interested in going this route, there are plenty of options when looking for the best places to buy a refurbished phone (opens in new tab). There's a peace of mind associated with buying refurbished, but there's also a cost. Yes, these phones are used, but they've gone through a (varying) set of checks to verify their condition and details before being cleaned up and passed on to you. Carriers, retailers, and third parties all refurbish and sell used devices with varying levels of discount and inventory options. The phones often come with (admittedly limited) warranties and money-back guarantees, which, as a buyer, offer considerably more peace of mind than the average "meet up at the nearby 7-Eleven and hand over a wad of cash" type deal that sites like Craigslist offer.įinally, buying a certified refurbished phone is your safest bet but comes with the least discount over a new product. Know what kind of used phone buying experience you want before you start shopping around.īuying through an intermediary marketplace like Gazelle could work really well if you don't want to take any chances with the quality but still don't mind a bit of wear and tear. Despite that, they promise that there is no junk, no jerks (opens in new tab) on its site, and if you do end up running into a problem, their customer service team guarantees 20 minutes or less response time. Our staff favorite is Swappa, a second-hand online marketplace that charges a low, flat fee to sell phones, which helps keep the price down. Instead, we recommend going through a marketplace that helps guarantee your purchase.
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